Like many booksellers, we are shocked at the news that Baker & Taylor is suspending its retail wholesale operations. We are offering support and resources during this important time of transition.
Are you a store that has used only Baker & Taylor and aren't sure the best way forward? Please contact us! Publishers are mobilizing their staff to offer direct customer service to help you move forward and they want to know which stores might need outreach.
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Were you using Books & More, B&T's web hosting solution? Consider switching over to one of ABA's e-commerce/web hosting solutions.
If you aren't already a member, join the American Booksellers Association. Their Book Buyer's Handbook is the most up-to-date resource available for navigating direct publisher orders.
Details of every offer announced by a publisher or wholesale distribution company since May 1 have been added to a special page in the Book Buyer’s Handbook on BookWeb.org; the details of any forthcoming offer will be added to this list as ABA is made aware of them.
Baker and Taylor timeline and info
On Wednesday, May 1, 2019, Baker & Taylor announced that it would no longer distribute books to their retail accounts.
Below is the timeline of closures. If you are a Baker & Taylor customer, please take note of these dates.
Wholesalers and Distributors
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Contact: Steve Goldverg, firstname.lastname@example.org
INDEPENDENT PUBLISHERS GROUP
Contact: email@example.com, 800-888-4741
IPG has launched the Indie Direct program. With the aim of offering independent booksellers another option for ordering directly, the IPG offer provides special terms for one order between May 10 and September 1.
For NEW Accounts
Ingram offers special programs designed to fit the unique needs of indie bookstores, including access to a huge inventory of products, and dedicated support. See their overview of independent bookstore services. The Indie Vault (stock set aside for indie stores) is being augmented with a broader selection, and increased quantities.
Read the overview: Read Ingram's statement of support and list of services in Bookselling This Week
Open an account: Find your state below and contact your rep. They will help you open an account and navigate everything you see here.
Increase your credit line: Ingram is pro-actively working to increase bookstore credit lines and provide attractive offers to manage this transiation. Please contact your rep to discuss your specific needs and ask them what they can offer you.
Take advantage of BookLove rebates: What is BookLove? An exclusive indie bookstore program that triggers rebates upon reaching a specified annual sales goal. Basically, the more booklove you help spread, the more money you make. Check out the BookLove rebate program.
MIBA regional contacts: Access all Ingram contacts via the Ingram website or downloadable PDF.
Ron Smithson, Director, Sales
Nancy Rohlen, Wholesale Sales Manager
States: IA, IL, MI, MN, MO, and WI
Frank Domenico, Inside Sales Representative
States: IA, IL, IN, KS, MI, MN, MO, and WI
800.937.8222, ext. 28353
Trent Shaw, Sales Representative
Inside Sales Representative
800.937.8222 ext. 28322
Via this arm of Ingram, booksellers can order at a higher discount than their wholesale discount.
PGW, CBSD, Two Rivers, DAP, IPS and Ingram Academic are the exclusive direct sources for some of the best in independent publishing. Indies order over 600 indie publishers from Ingram Publisher Services every week at our direct discount, which is usually 46% with Free Freight eligibility for 15 units or more, net 60.
HOW TO ORDER PGW/Consortium/Two Rivers/ IPS/Ingram Academic and DAP
at PUBLISHER-DIRECT DISCOUNTS
There are several easy ways to place direct-discount orders with Ingram Publisher Services. If you already have an Ingram account:
Account Set Up
How do I get my Ingram Publisher Services account number and other information?
Contact Ingram Customer Care at 1-866-400-5351 or consult https://getstarted.ingramcontent.com/
What if I don’t currently have an IPS account?
Customer Care can set up an IPS account for you. Simply call: 1-866-400-5351 or email firstname.lastname@example.org
For any financial questions pertaining to your IPS Jackson customer account:
PGW, Two Rivers, Consortium, DAP and Ingram Academic client returns should be sent to our IPS Chambersburg facility:
Ingram Book Returns
1210 Ingram Drive
Chambersburg, PA 17202.
Please call Ingram Customer Service at 866-400-5351 or email email@example.com.
Direct from publishers
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First-Time Buyer special
Indie Store Special
Adam Shea, Retail Sales Coordinator
New Bookstore Account Opening Order Program
Any new account that meets the Capstone accounting criteria will receive the following:
Opening order must use promo code: NewAcct2019
TO ORDER: See your Capstone representative or contact the Capstone customer service department, Monday thru Friday, 8:00am to 5:00pm, central time.
Toll Free Phone: 1-877-245-4892
Toll Free Fax: 1-888-262-0705
Mail: Capstone Customer Service
1710 Roe Crest Drive
North Mankato, MN 56003
Program ends December 31, 2019.
All discounts, prices, terms and conditions are subject to change at any time without notice.
Following Baker & Taylor's departure from the retail market, Chooseco, the publisher of Choose Your Own Adventure stories, has announced that its Choose Indies Direct program is eligible for any publishers who do not already have a pre-existing account with Chooseco. The terms are as follows:
FREE SPIRIT PUBLISHING
Contact: firstname.lastname@example.org, 612-338-2068
In response to Baker & Taylor exiting the retail wholesale market, Free Spirit Publishing is pleased to announce that we will offer special terms for indie bookstores looking to establish direct accounts with publishers. We believe in the importance of our titles and the value of independent bookstores. We are committed to supporting indies during this transition and moving forward.
For more than 35 years, Free Spirit Publishing—best known for the award-winning title Hands Are Not for Hitting—has been committed to publishing resources that meet kids where they are (not where we wish they were). Our books support kids’ social and emotional learning and educational needs to help them build resiliency and foster a positive outlook on life to reach their goals. For more information, click here to read Free Spirit’s press release.
Please contact email@example.com for expedited help opening an account or to confirm discounts and terms for existing accounts.
Hachette Book Group
Contact: firstname.lastname@example.org, 800-934-5252
From Shelf Awareness
Hachette Book Group is launching Indie Direct, which is designed for any indie bookstore that does not already have an account with HBG. (The new account must be set up and first order received by August 30.)
Benefits include expedited account set-up; no minimum quantity on the bookstore's initial order; expedited credit approval; and additional discount for the store's initial order in the program. The program is applicable for all HBG titles and the titles of participating client publishers, which include Abrams, Chronicle Books, Disney Book Group, Hachette UK, Kids Can Press, Moleskine, Octopus, Phaidon, piKids, Quercus/Nicholas Brealey, Quarto Publishing Group and Yen Press.
"Hachette Book Group is committed to independent bookstores and the amazing work they do on behalf of our authors and our books," said Alison Lazarus, executive v-p, group sales director. "With HBG's Indie Direct promotion, we're pleased to extend our support to those independent booksellers who do not currently have accounts with HBG. Our goal is to help onboard these stores with an easy transition plan, and to eliminate any concerns about ordering books from us or our client publisher partners. We're looking forward to establishing relationships with new bookstore partners."
Booksellers with questions about the program should contact HBG's telephone sales team at email@example.com or 800-934-5252.
New Indie Account Fast-Track Program
For all bricks and mortar independent bookstores who were ordering all their HarperCollins, Harlequin and HarperCollins Christian titles from Baker & Taylor, we offer fast-tracked credit approval and account set up to help you open a new HarperCollins account.
Once you have an account:
HOUGHTON MIFFLIN HARCOURT
Houghton Mifflin Harcourt Books & Media today announced that it has launched Fast Track, a new program for independent bookstores who are impacted by the recent Baker & Taylor decision to depart the retail wholesale business.
As part of the Fast Track program, HMH offers the following terms on all front and backlist orders:
New Harbinger Publications, the publisher for self-help, psychology and spirituality, is pleased to offer independent bookstores the following direct terms.
For accounts that have not purchased direct from us within the last two years or more, we are offering the following “First Order” special.
First Order Special
New Harbinger’s Independent Bookstore Terms
PEACHTREE PUBLISHERS will offer a package of special terms to new customers and those who have not ordered from Peachtree for more than a year. Specifically, the company wants to reach those independent booksellers impacted by Baker & Taylor’s recent announcement that it will no longer distribute books to retail accounts.
For these customers, Peachtree has issued the following incentives (valid until November 1, 2019):
“We understand many booksellers are actively seeking alternative ways to stock their stores,” said Margaret Quinlin, Peachtree President and Publisher. “We are grateful for their ongoing support of our titles and want to do whatever we can to return the favor.”
For more information on terms or to open a new account, please email firstname.lastname@example.org.
Peachtree Publishing Company Inc. produces award-winning children’s books, ranging from board books and picture books to middle grade and young adult fiction and nonfiction. We create books that educate, entertain, encourage, and endure.
PENGUIN RANDOM HOUSE
If you do not currently have a Penguin Random House account, or if your Penguin Random House account has been inactive for more than a year, you are eligible for our Indies Express program, which includes:
Many of us are former independent booksellers, so we know firsthand how busy you are, and how important it is for you to be able to focus on running your business and serving your customers. We hope you will contact us soon, and we look forward to working with you more closely in the future.
Thank you again for everything you do to support our titles,
The Penguin Random House Sales Team
For more information, e-mail IndiesExpress@prh.com
(This offer expires on 10/1/2019)
Contact: email@example.com, 877-624-2767
Scholastic Trade Publishing would like to let our indie bookseller customers know that we are here to assist you in the transition from B&T’s exit from the retail business. We know that there are many viable wholesale options for you to order Scholastic books, and want to make this transition as seamless as possible for you so we’re offering the following for direct purchases from Scholastic:
Customer Service phone #: 877-624-2767
Thank you very much for your continued support of Scholastic’s publishing program, wherever you decide to source the books!
SIMON & SCHUSTER
Contact: firstname.lastname@example.org, 800-976-1725
Simon & Schuster announced the launch of Indie Quick Start, an enhanced direct purchasing enrollment program designed for any independent bookstore that does not have a current account with Simon & Schuster and that will be impacted by the recent Baker & Taylor decision to cease serving retail accounts. In order to participate, the new account must be set up and have placed orders with Simon & Schuster by August 30.
As part of the program, Simon & Schuster is offering to independent bookstores without a current account, or accounts that have been inactive for a year:
Titles included in the Indie Quick Start program include all of Simon & Schuster’s wholly-owned publishing and the titles of its distribution client publishers.
“Simon & Schuster values and is committed to our independent bookstore partners and the overall health of the retail marketplace,” said Gary Urda, Senior Vice President, Sales, Simon & Schuster. “With this Indie Quick Start program we hope to both ease and speed the path to direct ordering for new customers, creating and building new relationships in this important bookselling channel. We are also working closely with all of our demand wholesale partners to insure that they, too, are fully prepared to supply this important marketplace with our titles. In short, we are open for business, ready to welcome new indie accounts, and look forward to providing them with our world-class customer service.”
Simon & Schuster has assigned a dedicated customer service representative to handle the Indie Quick Start process, and has set up a dedicated phone line and email inbox. For more information booksellers can contact Simon & Schuster at 800-976-1725 or IndieBiz@simonandschuster.com
Senior Vice President, Corporate Communications
WISCONSIN HISTORICAL SOCIETY PRESS
From Jen Rubin
With Baker and Taylor closing, we wanted to remind you that you can order Wisconsin Historical Society Press books directly through Chicago Distribution Center. Many of you already have accounts, but you can contact the CDC at email@example.com. You can also order books via our sales rep Bruce Miller at firstname.lastname@example.org.
In response to Baker & Taylor’s departure from the retail wholesale business, Workman Publishing Co., Inc., is introducing sweeping changes to address the needs of new and existing independent bookstore accounts. The new terms aim to make it easier for accounts to order both frontlist and backlist titles and are effective immediately.
The terms are applicable for titles published by all Workman imprints, including Workman Publishing, Algonquin Books of Chapel Hill, Algonquin Young Readers, Artisan, Storey Publishing, and Timber Press, as well as distributed partners The Experiment, duopress, and Erewhon Books. Benefits include:
New Account form link: https://www.workman.com/retailer-information/ordering#newaccount
“Baker & Taylor’s transition away from serving retail accounts creates an opportunity to examine our relationship with independent bookstores and redefine it in ways that are good for the health of all of us. Our response addresses the needs of smaller accounts that were previously sourcing exclusively through wholesalers, and existing indie partners as well,” said James Wehrle, executive director of sales, Workman Publishing.
Dan Reynolds, Workman’s chief executive officer, commented: “From the moment of Workman’s founding over fifty years ago, independent bookstores have been critically important to our success as an independent publisher. Indies are open to all the different kinds of books we publish, including the quirkier ones, and have provided a generous home in their sections for our backlist. Given that 80% of our sales by volume is generated by our rich and vibrant backlist, that’s no small thing. We also feel a special kinship with indies because of relationships forged through our own invaluable independent sales reps. As soon as we learned of the Baker & Taylor news, we knew it was time to step up and do what we could to strengthen our partnership with this core segment of our business.”